- Head Office
The Head Office is responsible for formulation of Branch policies, planning, controlling and monitoring of all branch activities.
The two workshops in Bulawayo and Mutare carry out heavy maintenance work of service classes E, F and G as well as major repairs and renewals/refurbishment/modification work on locomotives. In addition, the branch is also responsible for the maintenance of plant and equipment in the workshops and depots.
The motive power depots in the Southern, Midlands and Eastern areas are responsible for carrying out the turnaround service (TR), A, B, C and D maintenance services as well as out of course repairs on locomotives. Similarly, the carriage and wagon depots are responsible for running repairs and maintenance work on rolling stock.
- Analytical Laboratory
The Analytical Laboratory carries out destructive and non destructive test of components and materials, qualitative analysis on lubricants, water and chemicals.